Thank you to the NMC staff who worked through the weekend to bring NMC’s systems and websites back online after what Systems & LAN Management Director Dan Wasson called “the worst outage at NMC that I’ve ever had to deal with.” Technical issues following bad information from a tech support provider knocked multiple systems offline Friday afternoon, including the NMC, WNMC and Dennos Museum Center websites, employee and student intranet sites, Banner, Moodle and the phone system.
Database Administrator Neil Streeter and Network Analysts Paul Martin and Bryce Turner worked through the night Friday and on Saturday to bring most systems back online by Saturday afternoon, Wasson said. Administrative Systems Director Dan Gentry and his team, and Educational Media Technologies Director Terri Gustafson and her team, then had to test the systems to make sure everything worked properly. “We were very fortunate that we had no data loss and no corruption,” Wasson said. Throughout the process, Technology Support Services Coordinator Ali Thornton, who called the outages “unprecedented,” kept the campus informed as individual systems returned to service.
Who’s been a Hawk Owl Helper or Hero for you? Let us know at publicrelations@nmc.edu!