My team, the Educational Media Technology rock stars, have gone above and beyond to support instructors, staff and students since the work-from-home order loomed over campus in mid-March. From answering tickets on evenings/weekends to being online for live Zoom support every weekday to managing the Virtual Town Hall or the virtual International Affairs Forum, my team has been one of the bedrocks for our NMC family to lean on. Between March 16th and April 17th, my team has answered 273 tickets with an average open ticket time just over 40 minutes. They have also averaged 30+ hours a week on Zoom. I feel incredibly fortunate to work with such dedicated professionals, many who are juggling young children as well as work/family responsibilities and spouses/partners sharing bandwidth for their jobs too. If you happen to be on a Zoom meeting with Ryan Bernstein, Justin Guillard, Ben Post, Sherry Trier, Mark DeLonge, Kyle Morrison, Chris Hanna, or Dennis Schultz, please say thank you.
– Terri Gustafson
Who’s been a Hawk Owl Helper or Hero for you? Let us know at publicrelations@nmc.edu!