Tech Tips – Help Desk Chat

Orientation call graphicWelcome to NMC!

Your next step in the right direction is to call the Technology Help Desk and get your password set up so you can access all things NMC.

Take a moment now to call (231) 995-3020 to get your temporary password.

Tech Tips – Help Desk Chat

Here at NMC, we use a remote support chat that allows you to contact our Help Desk without having to call.

To access the Technology Help Desk Chat, visit nmc.edu/help and select the link under Technology Help Desk Chat when available or look for the “Start a Chat Support Session” link on the student homepage.

When you visit the page, it will ask for your NMC ID and the issue you are currently having. Within a few minutes your request will be picked up by our support team, and a text chat will open. This can be used to chat with our technicians to get faster yet personalized support.

Tech Tips – Scan to PDF and Email

Genius Scan logoCheck out Genius Scan! It’s an easy to use scan to Email or PDF application that is available on Android and iOS and is supported by Technology Help Desk and Student Success Center. Using the Genius Scan app on Android or iOS, you are able to take pictures, create a PDF document, and export to Gmail.

In an effort to facilitate the submission of documents to Instructors, we recommend the use of Genius Scan. Directions on how to use it on Android and iOS Devices are linked below.

If you have any questions, please reach out to the NMC Technology Help Desk at (231) 995-3020 for assistance.

 

Tech Tips – Genius Scan

Genius Scan logoCheck out Genius Scan! It’s an easy to use scan to Email or PDF application that is available on Android and iOS and is supported by Technology Help Desk and Student Success Center. Using the Genius Scan app on Android or iOS, you are able to take pictures, create a PDF document, and export to Gmail.

In an effort to facilitate the submission of documents to Instructors, Human Resources, and the Business Office, please recommend the use of Genius Scan. Directions on how to use it on Android and iOS Devices are linked below.

If you have any questions, please reach out to the NMC Technology Help Desk at (231) 995-3020 for assistance.

 

Student Tech Talks Spring 2021

Free Intro To College Tech Workshops

Can technology make you a better student? Join Alison Thornton from Technology Support Services as she covers all of the FREE time-saving and life-hacking technology that NMC offers to its students! Download a new set of skills by learning about the technology and features available to you through NMC, how to level-up in your tech skills, and where you can get support for all things tech-related.

Sign up at the link below to receive your Zoom link to the course(s) you are signing up for. Your signup will ensure you receive the Zoom link prior to the course.

Google Form Sign-Up Sheet

Course List

Course

Dates

Getting Started with Zoom and more….

Come join an overview of how to use Zoom at NMC, covering polls, rooms, reactions and more.

  • Thursday, January 7, 7–7:30 p.m.
  • Friday, January 8, 1–1:30pm 
  • Monday, January 11, 9–9:30 a.m.
  • Monday, January 11, 7–7:30 p.m.
  • Tuesday, January 12, 11–11:30 a.m.
  • Wednesday, January 13, 9–9:30 a.m.
  • Thursday, January 14, 9–9:30 a.m.

File Management – Network Drives and Google Drive
Come join a demonstration of how to save your files (word processing, presentations, and more) to various locations at NMC, so that you make sure they are backed-up and easily accessible to Moodle. 

  • Wednesday, January 13, 7–8 p.m.
  • Friday, January 15, 3–4 p.m.

Google Docs

Google Docs is a word processing software that is easy to use and allows convenient access.  It is a great resource for your academic and vocational course work.  

  • Friday, January 8, 3–4 p.m.
  • Monday, January 18, 7–8 p.m.
  • Thursday, January 28, 3–4 p.m.

Google Slides

Google Slides is a free and easy to use presentation software.  Come watch an overview of how to use this software. 

  • Wednesday, January 20, 3–4 p.m.
  • Monday, January 25, 7–8 p.m.

Tech Tips – Tech Help is Always Close at Hand!

Password not working? Received a suspicious email? Need Moodle assistance? Want to use email-to-print? The NMC Technology Help Desk can assist with these and many other technology-related questions or concerns you may have! Better yet, you can receive help 24x7x365, even when our on-site team is gone for the day.

The ways we can serve you are:

  • Phone assistance @ (231) 995-3020
  • Live chat assistance at nmc.edu/help
  • In-person assistance:
    Come check out our new location in the West Hall Innovation Center!

    • M-W 8 a.m.-7 p.m.
    • Th-F 8 a.m.-5 pm.
    • Sat 12 p.m.-4 p.m.
    • Sun 3 p.m.-7 p.m.
    • (hours subject to change)
  • Direct ticket submission using Web Help Desk
  • IT Help Desk Knowledgebase

Reach out to us anytime! We’re here to help you have a great Fall 2020 semester.

New Document Submission Options for Business Office and Human Resources

In an effort to facilitate submission of documents to the Business Office and Human Resources, attached are directions on how to use Android and iOS Devices to submit documents via Gmail.

Using the Genius Scan app on Android or iOS, you are able to take pictures, create a PDF document, and export to Gmail. Please send the documents to the appropriate Business Office or Human Resources emails, as listed in the linked documents below, and copy your supervisor if approval is needed. If you have any questions, please reach out to the NMC Technology Help Desk at (231) 995-3020 for assistance.

InfoSec – Passphrases

Using passphrases for your password is a great way to make your password stronger and easier for you to remember, yet more complicated for someone trying to fraudulently access your account. View more information on this here.