Learning Resources and Technologies

Educational Media Technologies

• Remodeled four classrooms as “Active Learning Classrooms” to create environment to support group work and greater interaction (a student centered environment).
• Oversaw the complete overhaul of the Hagerty Center audio and video infrastructure which includes new–and more–video displays/projectors, a video conferencing facility (Room D), cameras for event recording, external speakers for outside events, new/expanded audio system throughout–even bathrooms, touch panel controls from wall panels and podiums, and more.
• Launch of the teaching@nmc.edu website: an online resource for all NMC instructors. This included a 4x4x16 Instructor Writing Challenge where eight instructors created 29 “blog articles” on teaching and learning to share with colleagues.
• Expanded lecture capture capabilities; so far this year we have had over 860 recordings.
• Upgraded or expanded several facilities with media and technology infrastructure, including the Nursing Simulation Lab and a new classroom at PS.
• Several video projects including two used at the start of Fall semester (Veterans and Safety videos), Fellows Dinner video, event recordings (Freshwater Summit, Alumni Dinner, Professional Development Day, etc.), and instructional projects including video vignettes for philosophy (Mella McCormick).

Systems and LAN Management

• Started wireless network implementation to bring wireless connectivity to all buildings and learning spaces. Projected to be completed in January 2014.
• Pilot project for Virtual Desktop computer access begun in O113. When completed, this project will greatly reduce the management needed to maintain lab computers and reduce down time for maintenance.
• Worked in partnership with Merit and Traverse City Light and Power to join the TCAPS and NMC Data Centers with a new fiber optic connection. This will enable many collaborative projects between TCAPS and NMC. It will also allow NMC to enhance other partnerships around the Traverse City Area.
• Set up a new mobile cart with 24 iPads for Science Department
• Due to the implementation of two new computer management solutions  (Secunia and Microsoft System Center), the major labs on main campus did not require re-imaging during the semester for the first time ever. The updates occur in the wee hours of the night so as not to interrupt our computer users.
• The use of Microsoft Endpoint as an anti-malware engine has slashed the number of computer infections on campus.
• The Microsoft Office 2013 office suite as well as Project and Visio 2013 have successfully been pushed to over 170 PC’s using SCCM.
• Testing of the “Software Center” a feature of SCCM which allows users to install approved software is progressing with successful user-initiated deployments of Office 2013 to the library staff.

Library

• Successfully implemented FIND IT!, our new one-box search engine for all library databases and print materials and integrated it into the curriculum for information literacy classes for ENG 111 and 112.
• Added study seating for 20 more students.
• Replaced one of the library classes in ENG 112 with a required individual consultation with a librarian to give students one-on-one librarian-assisted search help for their final paper.
• Archives assisted in the publication of Under the Pines, the third volume of NMC’s history and theaudiobook recording of the first two histories.
• Taught 105 English classes and 17 classes for other academic areas.

Information Technology Services

• Developed an import program to populate the Maxient BIRT Red Alert system that runs nightly and sends files to Maxient every morning.
• Completed an upgrade to Banner that now positions us to start learning and implementing some parts of the new Banner XE system.
• Automated 40 letters for Admissions so these are printed each night and ready to be mailed each morning when staff arrives.
• Have implemented four processes for Financial Aid and Accounts Receivable that pushes information to them via email rather than requiring them to retrieve a report.
• Completed automation of the Commitment scholarship award process.
• Completed significant amount of work to implement tuition differential scholarships for Fall 2013.
• Technical support to implement the PayPath convenience fee charges.
• Installed servers and software to support the two new Banner products that are being implemented: Recruiter and My Academic Plan.
• Configured new server and processes for improving the retrieval of Banner report output.

Help Desk

LRT (SLM, ITS, TSS, EMT, TelOps & Library) successfully completed 3,751 Help Desk Tickets since August 2013 including password resets, file restores, Banner reports, Moodle course transfers, broken mice and lots and lots of other projects and requests. Of these, the Technology Help Desk student and supplemental staff closed 1,253 Help Desk Tickets.

Intranet

Work is moving forward on a new student Intranet experience. Survey results and meetings with student groups are providing information for these improvements.

Phone System

• Evaluate the need for each existing analog fax line and eliminate where not needed
• Oaysis call recording set up for Student Financial Services ACD group
• 911 access button on all campus phone in the same location
• Phone changes and set up for Aviation department remodel

• Between September 24 and December 6 – 779 moves, adds and changes to voice systems