NMC Technology Help Desk- Tech tips: Need to know info for semester start

Jan 19, 2016 | Student News, Tech Tips

Tech Tips is presented by our Technology Help Desk and will provide you with simple explanations to tech troubles you may come upon in everyday technology use. These posts will occur regularly and will include a wide variety of topics. If you have further questions regarding the Tech Tips, please contact the Technology Help Desk at (231) 995-3020.

The following is important information for students starting the spring semester.

  1. For Students coming back this spring, if you don’t remember your Self-Service Password Security Responses, be sure to go to NMCID Password Self-Service (once logged into MyNMC) on your ‘My NMC employees’ Service Links for employees page and reset your responses. Once you set and remember your password security responses it is recommended that you return to Password Self-Service whenever you need to change your NMC password.tech tips1
  2. Instructor emails on mail.nmc.edu – Instructors may have both an employee account at @nmc.edu email and a student account at @mail.nmc.edu.  This is a reminder that both accounts exist, however, students need to use the Instructors’  @nmc.edu account as typically found on their syllbus.  If you use an Instructors  @mail.nmc.edu account a notification will come back telling you to use the primary account address (@nmc.edu).
  3. Technology Support Services – Check out the link on the Service Links sidebar to visit Technology Support Services or visit employees.nmc.edu/help and find out more about Phone Discounts, Free Office 365 subscription, and more support.
  4. Jumpstart Guide – We use the Jumpstart Guide (students.nmc.edu/jumpstart) for Orientation and ResHall Students, but this guide will be very useful to many at NMC.    Anyone can refer students to the Jumpstart Guide for information on:
    1. WiFi
    2. Office 365
    3. Ellucian Go
    4. Google Mobile Apps
    5. Google Cloud Services (free)
    6. Moodle Mobile
    7. Email to Print
    8. Password Resets (soon!)
  5. Technology Help Desk Hours & Locations: Starting a new semester is never easy, especially with remembering NMCID’s, Passwords, Email Addresses, etc. Let us help to make your semester easier. Technology Help Desk can help from a range of issues such as Password resets, Google mail issues, Moodle, NMC Self-service, Hardware & software technical help…the list goes on!

So here are a number of ways in which you can get into contact with us…

Contact Options:

  • Call Us – (231) 995-3020
  • Online Ticket Submission (24 hours) – SUBMIT A HELP DESK TICKET »
  • Chat – Under Technology Help Desk on myNMC Service Links or www.nmc.edu/help
  • In-Person Assistance – Tanis Lower Level 51 and James Beckett Building 214
  • Password Self-Service – Check it out on the employees.nmc.edu Service Links page

For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

Service Hours:

Tanis Building, Office 51
(including Phone, Chat, and In-Person Assistance)

  • Monday–Friday: 8 a.m.–5 p.m.

James Beckett Building 214
(including Phone, Chat, In-Person Assistance, and Lab computers).

  • Monday–Thursday: 8 a.m.–9 p.m.
  • Friday: 8 a.m.–5 p.m.
  • Saturday: Noon–4 p.m.
  • Sunday: 3–8 p.m.

Password Self-Service:

  • Always available on the employees.nmc.edu Service Links page

This information is always available under www.nmc.edu/help