Need help completing your compliance training?

Feb 17, 2023 | HR Corner, Intercom

Here are some troubleshooting tips and an FAQ to help you complete your compliance training the first time.

Question: I can’t return to my training after opening the Michigan or Federal laws and have to start over. How do I get through the Title IX training?
Answer: When you open and review the Michigan or Federal laws, these will open in a separate window. Don’t close the window! Click the browser icon on the status bar at the bottom of your screen to see thumbnails of all open windows. Click the open training window and return to the training. This will prevent you from restarting your training.

Question: I can’t see the Michigan or Federal laws when I click the link(s). Why?
Answer 1: Select Michigan for your state. “Michigan” will appear on the top right “…Laws” on the right. Click on Michigan and the laws should appear in a separate window. When finished, click on your browser icon and return to the training window to continue the module. (Didn’t resolve the issue? Try A2 below.)

Answer 2: Check your address bar at the top of the screen to ensure a pop-up blocker isn’t preventing content to appear. To resolve this:

  • Click on the top right to allow the pop-ups/ disable the popup blocker for this training. (or)
  • Go into your settings and allow pop-ups for this training. (Remember to change this back after the training based on your security preference.).

Other Troubleshooting Tips:


If you are accessing training from a desktop or laptop computer:

    • Update and restart your browser. If you have any pending updates, they may need to be completed to move forward with training.
    • Clear your browser’s cookies and cache, which is typically located under your browser’s history settings.
    • It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.

If you are accessing training from a mobile device:

    • Our system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.

If these troubleshooting tips do not correct the issue, please share the following details:

    • Which browser and version are you experiencing this issue on?
    • Screenshot and description of where the user is stuck or having difficulty.
    • Full course title and section of the issue.
    • The number of users reporting these issues (an estimate is fine). Example users are extremely helpful as well!
    • Device(s) experiencing this issue (desktop, laptop, mobile device).

Feel free to contact Vector Solutions Support for immediate assistance at: 1(800)434-0154 (ext. 3) from 8 a.m.-6 p.m. or by entering a ticket directly with Vector Support. You may also email hr@nmc.edu or enter a HelpDesk ticket under “SilkRoad”.

Thank you for your patience and for completing your compliance training to maintain a safe and caring campus for our learners.