Follow these guidelines when dealing with a hostage situation.
If you observe or become aware of a hostage situation:
- Move to a safe location
- Call 9-1-1 or the Office of Safety and Security
- Provide the following information:
- Your name, location, and phone number:
- Specific location of event
- Number and description of hostage takers
- Number of possible hostages
- Description of any weapons hostage takers may have
If you are taken hostage:
- Remain calm, respectful, passive, comply with requests, avoid sudden movements and debates
- Closely observe hostage takers in order to provide detailed description later
- Stay away from doors and windows, if possible
During a rescue:
- Assume rescuers will not know if you are a hostage taker or a hostage
- Remain in place and follow all instructions you are given
- Identification will occur once you are in a safe area
This information along with a comprehensive list of other topics can be found at