Date: October 10, 212
Time: 8:00 AM-4:30 PM
Trainer: Heather Fraizer
Cost: $395
Location: NMC’s Parsons-Stulen building
Description: This eight-hour training would be beneficial for anyone that works with other people, including both customers and co-workers. It will provide participants an opportunity to practice effective communication skills including paraphrasing, demonstrating empathy, identifying key words, and asking open-ended questions. The training will build on these skills to introduce how to provide both positive and critical feedback effectively. Participants will have several opportunities to practice using all skills introduced.
Contact EES to register at 995-1700