Tech Tips is presented by our Technology Help Desk and will provide you with simple explanations to tech troubles you may come upon in everyday technology use. These posts will occur regularly and will include a wide variety of topics. If you have further questions regarding the Tech Tips, please contact the Technology Help Desk at (231) 995-3020.
The following is important information for staff and faculty for the start of the spring semester.
- For Employees or Students coming back this spring, if you don’t remember your Self-Service Password Security Responses, be sure to go to NMCID Password Self-Service (once logged into MyNMC) on your ‘My NMC employees’ Service Links for employees page and reset your responses. Once you set and remember your password security responses it is recommended that you return to Password Self-Service whenever you need to change your NMC password.
- Instructor emails on mail.nmc.edu: Instructors may have both an employee account at @nmc.edu email and a student account at @mail.nmc.edu. This is a reminder that both accounts exist, however, we have placed a message at the top of all employee-owned student accounts at mail.nmc.edu – that says in the yellow bar at the top of the web page:
“IMPORTANT – This account alerts all senders to use your primary account <appropriate instructor email inserted>. Please update your address book accordingly.”
Students may use this mail.nmc.edu account but the notification will come back to them telling them of the primary account address that they should use.
3. Technology Support Services: Check out the link on the Service Links sidebar to visit Technology Support Services or visit employees.nmc.edu/help and find out more about Phone Discounts, Free Office 365 subscription, and more support.
4. Jumpstart Guide: We use the Jumpstart Guide (students.nmc.edu/jumpstart) for Orientation and ResHall Students, but this guide will be very useful to many at NMC. Anyone can refer students to the Jumpstart Guide for information on:
- WiFi
- Office 365
- Ellucian Go
- Google Mobile Apps
- Google Cloud Services (free)
- Moodle Mobile
- Email to Print
- Password Resets (soon!)
5. Technology Help Desk Hours & Locations: Starting a new semester is never easy, especially with remembering NMCID’s, Passwords, Email Addresses, etc. Let us help to make your semester easier. Technology Help Desk can help from a range of issues such as Password resets, Google mail issues, Moodle, NMC Self-service, Hardware & software technical help…the list goes on!
So here are a number of ways in which you can get into contact with us…
Contact Options:
- Call Us – (231) 995-3020
- Online Ticket Submission (24 hours) – SUBMIT A HELP DESK TICKET »
- Chat – Under Technology Help Desk on myNMC Service Links or www.nmc.edu/help
- In-Person Assistance – Tanis Lower Level 51 and James Beckett Building 214
- Password Self-Service – Check it out on the employees.nmc.edu Service Links page
- For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.
Service Hours:
- Tanis Building, Office 51
(including Phone, Chat, and In-Person Assistance)- Monday–Friday: 8 a.m.–5 p.m.
- James Beckett Building 214
(including Phone, Chat, In-Person Assistance, and Lab computers).- Monday–Thursday: 8 a.m.–9 p.m.
- Friday: 8 a.m.–5 p.m.
- Saturday: Noon–4 p.m.
- Sunday: 3–8 p.m.
- Password Self-Service: Always available on the employees.nmc.edu Service Links page
This information is always available under www.nmc.edu/help
6. Securing the Human: Systems & LAN Management introduced our new technology security awareness training at the beginning of October. Since it’s release we have had 212 people visit the training site, and 146 people complete the training videos. Thank you for those who have completed their training.
The requirement for security training is in response to the IT security audit that the College completed in the Spring and is intended for all faculty and staff, full-time, part-time, supplemental and student employees. We will be working with Human Resources to include this as a component of other required training conducted by NMC.
Training Requirements
There are Mandatory Training videos (23), all less than 5 minutes each. The total time commitment for all videos is about 1 hour, and can be split up and viewed over multiple times. If you have not completed or started your security training, you can do so now. To start your training, click on the NMC Technology Security Awareness Training link from the MyNMC page or you can login at https://sso.securingthehuman.org/nmc
If you have any questions, please contact the NMC Technology Help Desk
at 231-995-3020 or via the web at nmc.edu/help.