{"id":8014,"date":"2014-03-06T11:19:02","date_gmt":"2014-03-06T16:19:02","guid":{"rendered":"http:\/\/blogs.nmc.edu\/?p=8014"},"modified":"2016-10-25T13:06:29","modified_gmt":"2016-10-25T17:06:29","slug":"important-moodle-reminder","status":"publish","type":"post","link":"https:\/\/blogs.nmc.edu\/?p=8014","title":{"rendered":"Important Moodle Reminder"},"content":{"rendered":"<p>We have experienced an increase in help desk tickets recently from users getting unnecessary error messages when posting to forums or taking quizzes. We would like to share the following tips when using Moodle.\u00a0<!--more--><\/p>\n<p><b>Recommended Internet Browsers:<\/b>\u00a0Please remember that Mozilla Firefox and Google Chrome are the recommended browsers when using Moodle. There are issues when using Internet Explorer and Moodle recommends that you do not use IE.\u00a0In addition, make sure you are using the latest version of Firefox or Chrome. Use these links to make sure you are using the most current version of\u00a0<a href=\"http:\/\/teaching.nmc.edu\/wp-admin\/:\/support.google.com\/chhttpsrome\/answer\/95414?hl=en\" target=\"_blank\">Firefox<\/a>\u00a0or\u00a0<a href=\"https:\/\/support.google.com\/chrome\/answer\/95414?hl=en\" target=\"_blank\">Google Chrome<\/a>.<\/p>\n<p><b>Attention Mac Users:<\/b>\u00a0The recommended browser is Firefox. Google Chrome does work but you may find issues when using the text editor and images.<\/p>\n<p><b>Clearing your Browser Cache:<\/b>\u00a0 A cache is a record kept in a browser that stores the\u00a0<a href=\"http:\/\/en.wikipedia.org\/wiki\/HTTP_cookie\" target=\"_blank\">cookies<\/a>\u00a0you might require to login somewhere, and your browsing history for easy access to visited sites. Clearing the browser&#8217;s cache is one of the most basic tools at our disposal for trouble-shooting. A quick way to access the clear browsing history feature is to use: CNTRL+SHIFT+DELETE- a window will pop up making it possible to clear history, this works with all browsers.<\/p>\n<p><b>One Instance of Moodle at a Time<\/b><strong>:<\/strong> When you are using Moodle, you should always make sure to have only one instance of Moodle opened in the browser at a time. This is especially important when taking a quiz or even posting to forums. If you absolutely need more than one window of Moodle open at a time, you need to have two different browsers open. If you are in the same browser with more than one instance of Moodle, you are taking a chance of losing information and receiving fatal errors.<\/p>\n<p><b>Forum Discussions:<\/b>\u00a0 When writing a long forum discussion post, it is a good practice to compose it in Word and then copy and paste it in Moodle. By doing this, you reduce the chance of losing your information due to your session timing out, or any other unplanned computer glitches that may happen. There is nothing more frustrating than doing all of the work; only\u00a0to submit and find out you lost your information.<\/p>\n<p>Remember if you have an issue contact the NMC Technology Help Desk at 995-3020 or submit a help desk ticket.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have experienced an increase in help desk tickets recently from users getting unnecessary error messages when posting to forums or taking quizzes. We would like to share the following tips when using Moodle.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[68,5],"tags":[2283,2284,946,422,2282,1445],"class_list":["post-8014","post","type-post","status-publish","format-standard","hentry","category-intercom","category-student-news","tag-firefox","tag-forms","tag-help-desk","tag-moodle","tag-quizzes","tag-technology-help-desk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Important Moodle Reminder - NMC Communiqu\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.nmc.edu\/?p=8014\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Important Moodle Reminder - NMC Communiqu\u00e9\" \/>\n<meta property=\"og:description\" content=\"We have experienced an increase in help desk tickets recently from users getting unnecessary error messages when posting to forums or taking quizzes. 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