{"id":62535,"date":"2021-02-01T16:32:22","date_gmt":"2021-02-01T21:32:22","guid":{"rendered":"https:\/\/blogs.nmc.edu\/?p=62535"},"modified":"2021-02-01T16:32:22","modified_gmt":"2021-02-01T21:32:22","slug":"thank-you-to-our-tech-services-heroes-for-getting-nmc-back-online","status":"publish","type":"post","link":"https:\/\/blogs.nmc.edu\/?p=62535","title":{"rendered":"Thank you to our tech services heroes for getting NMC back online"},"content":{"rendered":"

\"HawkThank you to the NMC staff who worked through the weekend to bring NMC’s systems and websites back online after what Systems & LAN Management Director Dan Wasson called “the worst outage at NMC that I\u2019ve ever had to deal with.” Technical issues following bad information from a tech support provider knocked multiple systems offline Friday afternoon, including the NMC, WNMC and Dennos Museum Center websites, employee and student intranet sites, Banner, Moodle and the phone system.<\/span><\/p>\n

Database Administrator Neil Streeter and Network Analysts Paul Martin and Bryce Turner worked through the night Friday and on Saturday to bring most systems back online by Saturday afternoon, Wasson said. Administrative Systems Director Dan Gentry and his team, and Educational Media Technologies Director Terri Gustafson and her team, then had to test the systems to make sure everything worked properly. \u201cWe were very fortunate that we had no data loss and no corruption,” Wasson said. Throughout the process, Technology Support Services Coordinator Ali Thornton, who called the outages “unprecedented,” kept the campus informed as individual systems returned to service.<\/span><\/p>\n

\n

Who’s been a Hawk Owl Helper or Hero for you? Let us know at publicrelations@nmc.edu<\/a>!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Thank you to the NMC staff who worked through the weekend to bring NMC’s systems and websites back online after what Systems & LAN Management Director Dan Wasson called “the worst outage at NMC that I\u2019ve ever had to deal with.” Technical issues following bad information from a tech support provider knocked multiple systems offline […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[3624,68],"tags":[],"class_list":["post-62535","post","type-post","status-publish","format-standard","hentry","category-hawk-owl-helpers-and-heroes","category-intercom"],"acf":[],"yoast_head":"\nThank you to our tech services heroes for getting NMC back online - NMC Communiqu\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.nmc.edu\/?p=62535\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Thank you to our tech services heroes for getting NMC back online - NMC Communiqu\u00e9\" \/>\n<meta property=\"og:description\" content=\"Thank you to the NMC staff who worked through the weekend to bring NMC’s systems and websites back online after what Systems & LAN Management Director Dan Wasson called “the worst outage at NMC that I\u2019ve ever had to deal with.” Technical issues following bad information from a tech support provider knocked multiple systems offline […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.nmc.edu\/?p=62535\" \/>\n<meta property=\"og:site_name\" content=\"NMC Communiqu\u00e9\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NorthwesternMichiganCollege\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-01T21:32:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2020\/04\/Hawk-Owl-Profile-green-logo-only-72.png\" \/>\n<meta name=\"author\" content=\"Steve\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nmc_tc\" \/>\n<meta name=\"twitter:site\" content=\"@nmc_tc\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steve\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535\"},\"author\":{\"name\":\"Steve\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#\\\/schema\\\/person\\\/7d71a2850a6db1f62635a52838f53a51\"},\"headline\":\"Thank you to our tech services heroes for getting NMC back online\",\"datePublished\":\"2021-02-01T21:32:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535\"},\"wordCount\":207,\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Hawk-Owl-Profile-green-logo-only-72.png\",\"articleSection\":[\"Hawk Owl Helpers and Heroes\",\"Intercom\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=62535\",\"name\":\"Thank you to our tech services heroes for getting NMC back online - 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