{"id":42645,"date":"2019-02-01T17:02:08","date_gmt":"2019-02-01T22:02:08","guid":{"rendered":"https:\/\/blogs.nmc.edu\/?p=42645"},"modified":"2019-02-01T17:02:08","modified_gmt":"2019-02-01T22:02:08","slug":"tech-tips-request-type-updates-to-technology-help-desk","status":"publish","type":"post","link":"https:\/\/blogs.nmc.edu\/?p=42645","title":{"rendered":"Tech Tips: Request Type Updates to Technology Help Desk"},"content":{"rendered":"

Hello Everyone – If you are a user of Technology Help Desk, please read on to understand some of the recent changes and additions to Request Types in the ticketing system.<\/p>\n

    \n
  1. Computer Hardware (not Banner)<\/b> and Computer Software (not Banner)<\/b> have been re-organized so now you will have to choose a sub-type of either:\n
      \n
    1. All Instructor Classroom and Conference Room Computers (formerly under Media Resources)<\/li>\n
    2. All Other Computers incl. Labs, Faculty and Staff Offices<\/li>\n<\/ol>\n<\/li>\n
    3. Media Resources Support<\/b> has made changes to their sub-types to be the following: \u00a0\n
        \n
      1. Audio Visual Support<\/li>\n
      2. Event Set-up (media resources requirements)<\/li>\n
      3. Video Recording Support<\/li>\n<\/ol>\n<\/li>\n
      4. Banner and Other Administrative Software has a new Request Type for Parchment<\/b>, which is our new Online Official Transcript Ordering Service.<\/li>\n
      5. All Other Administrative Software (including Campus Logic, Document Management, Elevate, My Success, R25 and StarRez<\/b>) access requests now include an option to either Grant Access or Remove Access.<\/li>\n
      6. Banner and Other Administrative Software has a new Security Access offering for adding rights for Campus Logic<\/b> the new financial aid processor that students use to enter information and upload documents used to verify their eligibility.<\/li>\n
      7. Security Access has a new offering for removing Contractors and Partners called Contractor\/Partner Computing Access Removal.<\/b><\/li>\n
      8. Security Access<\/b> has been re-organized into alphabetical order by sub-type.<\/li>\n<\/ol>\n

        If you have any questions or requests regarding the ticketing system, please contact the Technology Help Desk at 995-3020 or visit nmc.edu\/help for more ways to contact us.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Hello Everyone – If you are a user of Technology Help Desk, please read on to understand some of the recent changes and additions to Request Types in the ticketing system. Computer Hardware (not Banner) and Computer Software (not Banner) have been re-organized so now you will have to choose a sub-type of either: All […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[68,3612],"tags":[],"class_list":["post-42645","post","type-post","status-publish","format-standard","hentry","category-intercom","category-tech-tips"],"acf":[],"yoast_head":"\nTech Tips: Request Type Updates to Technology Help Desk - NMC Communiqu\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.nmc.edu\/?p=42645\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tech Tips: Request Type Updates to Technology Help Desk - NMC Communiqu\u00e9\" \/>\n<meta property=\"og:description\" content=\"Hello Everyone – If you are a user of Technology Help Desk, please read on to understand some of the recent changes and additions to Request Types in the ticketing system. 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