{"id":41602,"date":"2018-11-05T13:17:26","date_gmt":"2018-11-05T18:17:26","guid":{"rendered":"https:\/\/blogs.nmc.edu\/?p=41602"},"modified":"2018-11-05T13:20:20","modified_gmt":"2018-11-05T18:20:20","slug":"tech-tips-technology-help-desk-knowledgebase","status":"publish","type":"post","link":"https:\/\/blogs.nmc.edu\/?p=41602","title":{"rendered":"Tech Tips: Technology Help Desk Knowledgebase for Employees"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Technology Help Desk maintains a knowledgebase full of useful information to help guide you through the technology used at NMC. To access the knowledgebase, from your myNMC homepage click on the \u201cTechnology Help Desk Knowledgebase\u201d link below Password Self-Service &amp; Tech Help Desk.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-41605 alignright\" src=\"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg\" alt=\"\" width=\"269\" height=\"300\" srcset=\"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg 269w, https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429.jpg 628w\" sizes=\"(max-width: 269px) 100vw, 269px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The knowledgebase can guide you through the use of technology and technology resources available to you at NMC, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Discount Programs (Free MS Office 365 and Discounted MS Office Home-Use Programs)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">NMC WiFi<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email-to-Print from any device<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Moodle<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Computer Lab Hours<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Self Service<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And many more!<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, Students have access to a Technology Help Desk Knowledgebase at <a href=\"https:\/\/students.nmc.edu\/depts\/tech-support\/index.html\">students.nmc.edu\/help<\/a>. \u00a0<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">**For more information, contact the Technology Help Desk at 231-995-3020 or visit <a href=\"https:\/\/employees.nmc.edu\/depts\/tech-support\/\">employees.nmc.edu\/help<\/a>**<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Technology Help Desk maintains a knowledgebase full of useful information to help guide you through the technology used at NMC. To access the knowledgebase, from your myNMC homepage click on the \u201cTechnology Help Desk Knowledgebase\u201d link below Password Self-Service &amp; Tech Help Desk. The knowledgebase can guide you through the use of technology and [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[68,3612],"tags":[],"class_list":["post-41602","post","type-post","status-publish","format-standard","hentry","category-intercom","category-tech-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.nmc.edu\/?p=41602\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9\" \/>\n<meta property=\"og:description\" content=\"The Technology Help Desk maintains a knowledgebase full of useful information to help guide you through the technology used at NMC. To access the knowledgebase, from your myNMC homepage click on the \u201cTechnology Help Desk Knowledgebase\u201d link below Password Self-Service &amp; Tech Help Desk. The knowledgebase can guide you through the use of technology and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.nmc.edu\/?p=41602\" \/>\n<meta property=\"og:site_name\" content=\"NMC Communiqu\u00e9\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NorthwesternMichiganCollege\" \/>\n<meta property=\"article:published_time\" content=\"2018-11-05T18:17:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-11-05T18:20:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg\" \/>\n<meta name=\"author\" content=\"nmc-blogs-editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nmc_tc\" \/>\n<meta name=\"twitter:site\" content=\"@nmc_tc\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"nmc-blogs-editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602\"},\"author\":{\"name\":\"nmc-blogs-editor\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#\\\/schema\\\/person\\\/af37f4831b1953952198ac505783a406\"},\"headline\":\"Tech Tips: Technology Help Desk Knowledgebase for Employees\",\"datePublished\":\"2018-11-05T18:17:26+00:00\",\"dateModified\":\"2018-11-05T18:20:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602\"},\"wordCount\":131,\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/knowledgebase-1-e1541441619429-269x300.jpg\",\"articleSection\":[\"Intercom\",\"Tech Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602\",\"name\":\"Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/knowledgebase-1-e1541441619429-269x300.jpg\",\"datePublished\":\"2018-11-05T18:17:26+00:00\",\"dateModified\":\"2018-11-05T18:20:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#primaryimage\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/knowledgebase-1-e1541441619429.jpg\",\"contentUrl\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/knowledgebase-1-e1541441619429.jpg\",\"width\":628,\"height\":700},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/?p=41602#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blogs.nmc.edu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tech Tips: Technology Help Desk Knowledgebase for Employees\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#website\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/\",\"name\":\"NMC Communiqu\u00e9\",\"description\":\"Continually updated news and information for faculty, staff, students, alumni and friends of Northwestern Michigan College\",\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blogs.nmc.edu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#organization\",\"name\":\"Northwestern Michigan College\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/Northwestern-Michigan-College-green.jpg\",\"contentUrl\":\"https:\\\/\\\/blogs.nmc.edu\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/Northwestern-Michigan-College-green.jpg\",\"width\":449,\"height\":598,\"caption\":\"Northwestern Michigan College\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NorthwesternMichiganCollege\",\"https:\\\/\\\/x.com\\\/nmc_tc\",\"https:\\\/\\\/www.instagram.com\\\/nmc_tc\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/school\\\/northwestern-michigan-college\\\/\",\"https:\\\/\\\/www.youtube.com\\\/NorthwesternMichiganCollege\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Northwestern_Michigan_College\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blogs.nmc.edu\\\/#\\\/schema\\\/person\\\/af37f4831b1953952198ac505783a406\",\"name\":\"nmc-blogs-editor\",\"url\":\"https:\\\/\\\/blogs.nmc.edu\\\/?author=11\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.nmc.edu\/?p=41602","og_locale":"en_US","og_type":"article","og_title":"Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9","og_description":"The Technology Help Desk maintains a knowledgebase full of useful information to help guide you through the technology used at NMC. To access the knowledgebase, from your myNMC homepage click on the \u201cTechnology Help Desk Knowledgebase\u201d link below Password Self-Service &amp; Tech Help Desk. The knowledgebase can guide you through the use of technology and [&hellip;]","og_url":"https:\/\/blogs.nmc.edu\/?p=41602","og_site_name":"NMC Communiqu\u00e9","article_publisher":"https:\/\/www.facebook.com\/NorthwesternMichiganCollege","article_published_time":"2018-11-05T18:17:26+00:00","article_modified_time":"2018-11-05T18:20:20+00:00","og_image":[{"url":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg","type":"","width":"","height":""}],"author":"nmc-blogs-editor","twitter_card":"summary_large_image","twitter_creator":"@nmc_tc","twitter_site":"@nmc_tc","twitter_misc":{"Written by":"nmc-blogs-editor","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.nmc.edu\/?p=41602#article","isPartOf":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602"},"author":{"name":"nmc-blogs-editor","@id":"https:\/\/blogs.nmc.edu\/#\/schema\/person\/af37f4831b1953952198ac505783a406"},"headline":"Tech Tips: Technology Help Desk Knowledgebase for Employees","datePublished":"2018-11-05T18:17:26+00:00","dateModified":"2018-11-05T18:20:20+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602"},"wordCount":131,"publisher":{"@id":"https:\/\/blogs.nmc.edu\/#organization"},"image":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602#primaryimage"},"thumbnailUrl":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg","articleSection":["Intercom","Tech Tips"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blogs.nmc.edu\/?p=41602","url":"https:\/\/blogs.nmc.edu\/?p=41602","name":"Tech Tips: Technology Help Desk Knowledgebase for Employees - NMC Communiqu\u00e9","isPartOf":{"@id":"https:\/\/blogs.nmc.edu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602#primaryimage"},"image":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602#primaryimage"},"thumbnailUrl":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429-269x300.jpg","datePublished":"2018-11-05T18:17:26+00:00","dateModified":"2018-11-05T18:20:20+00:00","breadcrumb":{"@id":"https:\/\/blogs.nmc.edu\/?p=41602#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.nmc.edu\/?p=41602"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.nmc.edu\/?p=41602#primaryimage","url":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429.jpg","contentUrl":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2018\/11\/knowledgebase-1-e1541441619429.jpg","width":628,"height":700},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.nmc.edu\/?p=41602#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.nmc.edu\/"},{"@type":"ListItem","position":2,"name":"Tech Tips: Technology Help Desk Knowledgebase for Employees"}]},{"@type":"WebSite","@id":"https:\/\/blogs.nmc.edu\/#website","url":"https:\/\/blogs.nmc.edu\/","name":"NMC Communiqu\u00e9","description":"Continually updated news and information for faculty, staff, students, alumni and friends of Northwestern Michigan College","publisher":{"@id":"https:\/\/blogs.nmc.edu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.nmc.edu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blogs.nmc.edu\/#organization","name":"Northwestern Michigan College","url":"https:\/\/blogs.nmc.edu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.nmc.edu\/#\/schema\/logo\/image\/","url":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2021\/05\/Northwestern-Michigan-College-green.jpg","contentUrl":"https:\/\/blogs.nmc.edu\/wp-content\/uploads\/2021\/05\/Northwestern-Michigan-College-green.jpg","width":449,"height":598,"caption":"Northwestern Michigan College"},"image":{"@id":"https:\/\/blogs.nmc.edu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NorthwesternMichiganCollege","https:\/\/x.com\/nmc_tc","https:\/\/www.instagram.com\/nmc_tc\/","https:\/\/www.linkedin.com\/school\/northwestern-michigan-college\/","https:\/\/www.youtube.com\/NorthwesternMichiganCollege","https:\/\/en.wikipedia.org\/wiki\/Northwestern_Michigan_College"]},{"@type":"Person","@id":"https:\/\/blogs.nmc.edu\/#\/schema\/person\/af37f4831b1953952198ac505783a406","name":"nmc-blogs-editor","url":"https:\/\/blogs.nmc.edu\/?author=11"}]}},"_links":{"self":[{"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=\/wp\/v2\/posts\/41602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41602"}],"version-history":[{"count":0,"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=\/wp\/v2\/posts\/41602\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=41602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.nmc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=41602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}